FAQ

Our rooms can be enjoyed by a wide range of ages but anyone aged 14 and under must be accompanied by a paying adult in the room, to ensure that props do not get broken. 15-16 year olds may enter the Escape Room unaccompanied but a responsible adult must be on site at all times (there is a waiting area to relax in).

Escape Rooms are technically aimed at adults, they are challenging for a group purely of adults! Therefore we do not currently recommend children’s parties. Sadly, our experience has shown that when a group of 11/12/13 year olds get together in an escape room, the excitement can unfortunately result in a lack of focus making the experience too difficult, and props can get broken. We understand that some puzzle minded children are keen to play escape rooms so we recommend that they come as part of a family group, or a mixed group of adults and children to ensure an enjoyable experience for all.

Our rooms are quite spacious so should not trigger any feelings of claustrophobia. However, if you do feel you need to leave the room at any time during your experience, our staff will happily let you out or we can even leave the doors open while you play if you would prefer.

Yes we do! For groups of 4 or more, we are very pleased to offer 10% off your whole game for Blue Light Card holders. Valid any day, for The Game’s Afoot, E=MC Scared and The Vault.

Simply enter the code: BLUELIGHT10

Students, keep an eye on our social pages (Facebook and Instagram) for special discount months!

At Excape we aim to offer you true escapism during your time with us. From the moment you arrive, we will provide a warm welcome, lockers to securely store your personal items, and a few mind bending puzzles and riddles to get you started! When you enter the room, your brain cells will be tested and you’ll need to work with your team to stand a chance of getting out! When you’ve finished our host loves to chat about what you found hardest, easiest, most fun etc! On the day of your escape game, please arrive 10 minutes before your booking time, so you can be fully briefed on your experience before you enter the room.

Our games are designed for between two and eight players. This ensures maximum enjoyment and participation although we should warn the smaller teams of 2 and 3, our rooms are challenging with a lot to do! Please call us if your group size is bigger than eight and we will try our best to book you in for the same time so you can compete to see who escapes in the quickest time! We also offer a discounted rate for groups of 11+ players so give us a call on 07843 575113 or email info@excape.co.uk to find out more.

No, your escape experience is exclusively for you and your team members. We will never add other players to your group . . . your booking . . . your time!

If you book online, you can pay with a credit or debit card via Stripe. If we have arranged for you to pay on the day or you have any outstanding charges, you can pay by cash or card.

If you want to bring extra people with you, please let us know as soon as you can. You can bring additional people on the day so long as you do not exceed the maximum number of players allowed for your chosen room.

When you come to make your booking, please enter the 16 digit code on your gift voucher and the value of your gift voucher will be redeemed against your total booking value. If you have one of our old vouchers without a code, please give us a call on 07843 575113 or email info@excape.co.uk and we will get you booked in.

When you’re with us, we may have the odd costume item to help you get in the mood, but if you’d like to bring your own or go all out with dressing for the occasion, we strongly encourage it! If you’d like us to include anything in the room (helium balloons, banners, presents, cards or even an engagement ring!) we are more than happy to, please contact us to arrange. Finally, if your group is bigger than 8, we will be happy to divide you across multiple games and can arrange for you all to arrive and play at the same time. Please email us at info@excape.co.uk to discuss further.

While our games are perfectly safe and do not require excessive physical strength, we are based on the 1st and 2^nd floor of our building, and are only accessible by stairs which sadly may be prohibitive for some.

If you feel unwell during the experience or need to leave for any reason, please let your host know and they will let you out. In the event of an emergency, all doors will automatically open.

We don’t have our own car park as we are based in the centre of town. However, we are a very short walk from the train station and there are two large car parks within a 5 minute walk: London Inn Car Park (town centre) and Imperial Car Park (train station).

Your booking time is the start time of your game so please arrive 10 minutes before your booking time for a briefing and to ensure you get the full 60 minutes of your time slot. If you are running late, please call us on 07843 575113 to let us know as soon as possible and we will do our best to accommodate you, although if you enter the room late you may have less time to play the game. If we are unable to run your game due to you being late, we will offer you the chance to postpone to another date, but a £25 fee will be charged. If you are 20 minutes late or more and have not contacted us, then the game will be treated as a no show and the money will not be refunded.

If you can no longer make your booking, please contact us with at least 24 hours notice and we will be happy to reschedule your game. If a team has to cancel or reschedule a booking within 24 hours of their game time, this may result in a fee of £25 being charged. Likewise, if the group is running late for their game and has not been in direct contact with Excape, then the game may be cancelled and not refunded. No shows will not be refunded.